IT Vendormanagement Fundamentals

How to Manage external IT Service vendors (live online training course)

• Introduction(Definitions, alignment, provider management & the outsourcing life cycle)
• Basic conditions(Customer and service orientation, standardisation, sourcing strategy / goals, provider categorisation, outsourcingcontract, successful service transition)
• Integration into the organisational structure(Task overview, role / responsibility assignment, various options for organisational integration, interfaces to other teams)
• Required personnel & skills(e.g. qualifications, competencies, risks & success factors)
• Relevant processes(Processes & interfaces to be considered, process design & implementation)
• Tools(Necessarytools& interfaces for service operations and provider control, RPA)
• Governance(Evaluation of providers, review of the sourcing strategy, relationship management / committees / meetings.risk, knowledge and compliance management)
• Operations(Reporting & performance management, operations management: serviceintegration & monitoring, finance management: managing invoices & budgets)  
• Changes(Handling of changes, claim management, integration of change projects into internal project portfolio management, changing the provider)
• Continual Improvement(Improvement process, innovation management, SPICE for provider management)

You may want to consider our in-house training option!

Objectives

Your benefits ...

you will get

• an overview of all relevant tasks,
• insights into options of organisational integration,
• tips for an efficient provider management, especially in multi-provider environments,

… you will learn

• which 9 dimensions have to be taken into account when building up an efficient provider management,
• which basic conditions, methods and organisation are necessary for a successful cooperation,
• how to design them efficiently - how to avoid friction losses and how to achieve your goals.