amendos gmbh - Consultants for IT-Technology

Ansprechpartner

Irina Kolm

Adresse

Frankenstraße 3
20097 Hamburg

Telefon

+494024827600

Webseite

https://www.amendos.de/

IT Vendormanagement Fundamentals

How to Manage external IT Service vendors (live online training course)

  • Introduction(Definitions, alignment, provider management & the outsourcing life cycle)
  • Basic conditions(Customer and service orientation, standardisation, sourcing strategy / goals, provider categorisation, outsourcingcontract, successful service transition)
  • Integration into the organisational structure(Task overview, role / responsibility assignment, various options for organisational integration, interfaces to other teams)
  • Required personnel & skills(e.g. qualifications, competencies, risks & success factors)
  • Relevant processes(Processes & interfaces to be considered, process design & implementation)
  • Tools(Necessarytools& interfaces for service operations and provider control, RPA)
  • Governance(Evaluation of providers, review of the sourcing strategy, relationship management / committees / meetings.risk, knowledge and compliance management)
  • Operations(Reporting & performance management, operations management: serviceintegration & monitoring, finance management: managing invoices & budgets)  
  • Changes(Handling of changes, claim management, integration of change projects into internal project portfolio management, changing the provider)
  • Continual Improvement(Improvement process, innovation management, SPICE for provider management)

 

You may want to consider our in-house training option!

Objectives

 

Your benefits ...

you will get

  • an overview of all relevant tasks,
  • insights into options of organisational integration,
  • tips for an efficient provider management, especially in multi-provider environments,

… you will learn

  • which 9 dimensions have to be taken into account when building up an efficient provider management,
  • which basic conditions, methods and organisation are necessary for a successful cooperation,
  • how to design them efficiently - how to avoid friction losses and how to achieve your goals.

 

Seminardauer:
2 Tage
Zielgruppe:
IT Managers, IT Service Managers, IT Operations Managers, IT Service Providers Employees involved in IT outsourcing projects
Preis:
2.011,10 € inkl. MwSt. (pro Person)
Termin:
frei Vereinbar

Termine und Orte